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Troubleshooting Access Problems: NOTE: When reporting DAC problems remember
that you are our main source of information when a problem arises.
What light was flashing on the DAC unit after you swiped your
card?
Green-accepted
Red-denied
Yellow-the reader did not read your
card
NOTE: A person may test their card at the appropriate doors even when
the door is scheduled to be open.
Check the Patrons ID card for:
-magstripe damage which may not allow
the DAC unit to read the account information on the persons card. If
there is damage the patron will have to come to obtain a new ID.
Contact Us to Report a
Problem.
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